ASI Is With You
Tuesday March 17, 2020 | Filed under:
We’re living in unsettling, unprecedented times. Every day – every hour – we’re confronted with dramatic new developments in the coronavirus crisis. As we worry about keeping loved ones safe, we’re facing fear of the unknown and struggling to separate rumor from fact. It’s a lot.
Like nearly every industry, those of us in the promotional products industry are also faced with shifts in the business landscape. At ASI, we’re forging ahead, leading with compassion, empathy and transparency, helping our staff stay calm, focused and productive to help the network of 24,000 ASI distributors, suppliers and decorators.
We’re all in this together.
To help you maneuver the immediate future, ASI is committed to sharing important coronavirus-related industry updates, along with relevant, timely non-COVID-19 posts, stories, videos and podcasts to guide everyone through business and personal strategies to deal with the unknown we all face:
• ASI News. For coronavirus-related news and updates, this page is refreshed with every new post: www.asicentral.com/coronavirus
o For coronavirus-related promo company updates, click here
o For all other industry news, bookmark asicentral.com/news
• ASI Social Media. News, info and even coping mechanisms for suppliers, distributors and decorators from the U.S., Canada and beyond:
o Facebook
o ASI members Facebook group
o To follow Twitter accounts from our industry expert editorial team
• ASI University. School is open – online. Now is a good time to invest any extra time in improving your knowledge and skills on a broad range of topics. ASI offers over 75 courses at ASIuniversity.com, free for ASI members, with each one specifically designed to help you continue your professional development and grow your businesses. We’re also creating a calendar of education sessions and webinars geared toward helping you manage through the economic recovery. Watch for details via email and Counselor PromoGram.
• ASI Show. We’re closely monitoring guidelines from the Centers for Disease Control and Prevention (CDC) and have postponed the Seattle and New Orleans fASIlitate events, as well as this week’s Southern California Roadshow. We’re looking into the best dates for rescheduling. For the latest updates, please check asishow.com.
Out of consideration for the health and safety of ASI’s 450 employees, last week we started moving our entire team to work at home. That will be complete by later today, and you shouldn’t see any changes in the level of service and responsiveness. Most of our employees are used to conducting business at home and on the road, just like many of you.
Late last year, ASI successfully transitioned the products and services the industry depends on every day, including ESP, to the Microsoft cloud. We can now monitor, manage and upgrade all our systems remotely, so you shouldn’t notice anything different. Our development teams are continuing their existing plans, and upgrades of services won’t be impacted by the shift to working at home.
As always, our team is ready, willing and able to answer your emails and calls, share industry news and help you utilize any of our products and services to the fullest to continue conducting business:
• General customer service, please call (800) 546-1350, option 1, or email customerservice@asicentral.com
• Technical training and technical support, call (800) 546-1350, option 2 or email support@asicentral.com
• Suppliers with data updates questions, email dataupdates@asicentral.com
• To sign up for a webinar on any ASI product or service, please click here. If your company’s operation has been impacted by the coronavirus or you’re altering traditional work arrangements, notify us at feedback@asicentral.com
You can also check the ASI Knowledge Base anytime, day or night: www.asicentral.com/contact-us.
One of our core values at ASI is “we care,” and today all of us want you to know that we’re here for you, however we can help, today and in the weeks ahead.
Stay safe and healthy.
Warmest regards,
TA