Sometimes, it’s not your fault, but it’s still your responsibility.

Stephen C. Peeke can tell you about it. The regional sales manager for Top 40 distributor American Solutions for Business (asi/120075) recently had a $39,000 face mask order race off the rails through no fault of his own.

Still, rather than try to pass blame, Peeke sought to overcome the hurdles and help his client, a large pharmaceutical firm, through an approach rooted in honesty, transparent communication and mutual cooperation.

“Always be forthright. Always work with honesty and integrity. Always put the client’s needs before your own.” – Stephen C. Peeke

The result was an all-around win-win – something he talks about with Christopher Ruvo, ASI Media’s digital news director, in this new episode of Promo Insiders. Listen for inspiration and strategies for how to overcome orders that take unexpected turns for the worse.

Podcast Chapters
0:54: The client’s need.
1:34: The order goes awry.
5:01: Steps toward a solution.
10:02: Things work out.
12:00: The importance of honesty and transparency.

Watch on YouTube